Shipping Policy
This Shipping Policy applies to digital and physical deliverables provided directly by SazM.
Due to the nature of our services, most deliverables are digital. Physical shipments apply only where explicitly agreed in writing.
1. Digital Delivery
Digital deliverables (including but not limited to software, documentation, reports, design files, and project assets) are delivered via:
- Registered email address
- Secure client dashboard
- Approved file transfer method
Delivery is considered complete once:
- The file has been successfully transmitted, or
- Access credentials have been provided.
SazM is not responsible for delays caused by:
- Incorrect email addresses
- Spam filtering
- Client-side technical issues
Clients are responsible for verifying receipt upon delivery.
2. Physical Delivery (Where Applicable)
Physical shipments (e.g., hardware kits, printed materials, merchandise) will be dispatched within the estimated timeframe communicated at the time of order confirmation.
Typical dispatch window: 3–7 business days, unless otherwise specified.
Shipping timelines are estimates and not guarantees.
Tracking information will be provided where available.
3. Risk of Loss & Title
Risk of loss transfers to the client upon:
- Handover to the courier, or
- Dispatch confirmation (whichever occurs first).
SazM is not liable for delays, loss, or damage occurring after shipment unless required by applicable consumer protection laws.
4. International Shipments & Customs
For international deliveries:
- Clients are responsible for customs duties, taxes, and import fees.
- Delivery delays due to customs clearance are outside our control.
- SazM is not responsible for shipments refused due to unpaid duties.
5. Lost or Damaged Items
If a shipment is lost or arrives damaged:
- Notify support within 7 calendar days of delivery (or expected delivery date).
- Provide order reference, proof of purchase, and photographic evidence (if applicable).
Claims submitted after this window may not be eligible for review.
Resolutions may include replacement, repair, or alternative remedy at our discretion.
6. Delivery Delays
SazM shall not be liable for delays caused by:
- Courier or logistics providers
- Natural disasters or force majeure
- Government restrictions
- Public holidays or peak seasons
Estimated delivery times are not guaranteed service commitments.
7. Client Responsibilities
Clients are responsible for:
- Providing accurate and complete shipping details
- Monitoring tracking updates
- Ensuring someone is available to receive the shipment
- Complying with local import laws
Incorrect shipping information may result in additional fees, which are the client’s responsibility.
8. Contact
For shipping-related inquiries:
support@sazm.in